The UCR Library has partnered with UCR's Information Technology Solutions (ITS) to create a dual-function support center where the UCR community can receive library help and IT help.
In mid-September, we transformed our Information Desks in Orbach and Rivera into the Library Support/IT Support Desk! One side of the desk is staffed by ITS and the other side is staffed by the UCR Library.
IT Support is open Monday - Friday from 8:30 a.m. - 4:30 p.m. in both libraries. Services include:
- Password and login help
- Campus wifi issues
- VPN connection issues
- Wepa cloud printing assistance
- Hardware issues (for UCR issued devices only)
- Laptop kiosk support
Library Support is staffed Monday - Friday from 9 a.m. - 5 p.m. in both libraries. Services include the same services offered at the former Information Desks. These services include:
- Help finding books and articles
- Help finding specialized sources
- Assistance with research assignments and topics
- How to use library databases
- Citation management help
- Referrals for specialized sources (data management, GIS, etc.)
If you need library or IT assistance outside of the desk's operating hours, visit its.ucr.edu/support for IT help and library.ucr.edu/ask for library help.